FAQs

ORDERING

How do I order?
All ordering is done online, via our online ‘shop’. You must have a Facebook, Google, Twitter or Windows Live account to register. From here, log into our online shop, volunteer for a job, and then add items to your list.

The shop will take you to Paypal to pay. We cannot process any other payment methods. Once your payment is made, you need to press the green tab on the COMPLETE PAYMENT page to confirm the order.

When can I order?
The online shop opens at noon on Sundays, and closes at 10pm on Tuesday night, when our volunteer Orderers place the orders with local farms.

Do I have to order every week?
No, you are free to order on your own schedule, but we do require that all members volunteer a minimum of 10 hours per year.

I missed the cut off time, can I still order?
Afraid not! It simply can’t be coordinated with the orderer and the suppliers after the online shop closes. 

Can I pay cash on the night?
All payments are made via PayPal when you order online. There are no other payment methods available.

Can I have my order delivered?
We do not offer a delivery service and your order must be collected in person from Barrett House, on the Thursday divvy day, between the allocated times at lunchtime or in the evening.

Do I have to be a member to order?
You can place one order to try us out before the system prompts you to pay for annual membership.

Do I have to volunteer?
Yes, because we are a co-op, not a shop. We’re a community organisation, and we can only exist with the volunteer efforts of our members. Once you join, you must select your job before you can place an order.

Can I change my mind and decide not to take an item?
Unfortunately not. We use a system where members pre-pay for their orders, and then the Rhubarb ordering team buys exactly what has been ordered. We can’t return a piece of fruit or bunch of greens to the supplier. We encourage you to chat to fellow members to swap amongst yourselves, or sometimes there is a swap box.

What happens if I forget an item?
It’s your responsibility to ensure that you take home everything you’ve paid for – no more and no less! Watch out for items ordered in multiples, it’s easy to miss the second bag of something. Please bring your order list, either on your phone or as a print out, and ensure that you have everything. Please tick off the sheet on the table and initial it to confirm you have all your items. 

What happens if I forget to bring my jar and can’t take home my olive oil or maple?
You might be able to find a spare jar in one of the cupboards. If not, it’s no problem, but you must highlight the items you’re not taking on the list so that we know you need a refund.

What happens if I think the quality of an item is not up to scratch?
The volunteers on duty try to catch any unacceptable items before they get to your box. Keep in mind that organic produce doesn’t look as perfect as the conventionally-farmed stuff in the supermarkets. If something slips through, and your greens are woefully wilted, your tomatoes mouldy or your pears squishy, you need to send a photo of the items affected to us by midnight on Thursday. This deadline is necessary to ensure that we can claim the refund from the supplier.

Email directors@rhubarbfood.org.au

MEMBERSHIP

How much is the annual membership fee?
$30. As recognition for their many hours of volunteer work, directors are exempt from paying the fee.

Why do you charge a membership fee?
The money raised goes towards running costs such as equipment, insurance and accounting fees.

What’s required of me, as a member?
Our organisation is only as strong as its members. We pride ourselves on our warm, friendly community of people who care deeply about living sustainably and being healthy. We require all members to show respect for each other and the organisation by showing up on time to shifts and treating each other with kindness. 

Do I have to attend members’ meetings?
You are under no set obligation, but we hope that by joining a community organisation, you will want to be part of the decision making. Every member is equal, and your voice is important. Plus, we serve very tasty snacks!

PRODUCE

Where do you source your produce?
At Rhubarb, we’re doing our best to work with local farms. This is a work in progress. At present, we buy eggs from Taluca Park and salad and some veg from Living Earth Farm. Both of these are small, family run enterprises in the Southern Highlands of NSW, looking after the land with regenerative agriculture practices. We also buy mushrooms directly from Neverfarm, an uncertified organic start up in Sydney. We hope to foster relationships with more local farms in the future. The rest of fresh produce comes to us via an excellent organic wholesaler. We’re grateful for the wide range of fruit and vegetables we can access this way, and try to prioritise local produce when we’re ordering. That said, the bulk of Australia’s organic food is grown on large-scale farms in Victoria, South Australia and Queensland, and trucked hundreds of kilometres. It’s a big problem.

Is your produce organic?
The majority of the produce we sell is certified organic. A few items, such as our wonderful quality eggs, are not certified, but have been selected for their other values. The eggs, for example, are produced under the highest ethical standards, with no chemical inputs or pesticides on the fields, on a local farm (90min from Sydney) which utilises regenerative practices.

How do you choose what goes in a mixed box?
We try to select the fruit and veg which are at their seasonal peak. The mixed boxes are built around staples, although sometimes we pop in an unusual ingredient just for fun. We rotate the selections so that you don’t have the same items every week, for example, we alternate white and sweet potatoes. Boxes usually contain a few veg that are good raw and in salads, a few that are great cooked, a leafy green or two, and a selection of seasonal fruit. We try to pack good quantities for using in recipes, like 2 heads of broccoli or 1 kilo of potatoes. There are loads of gorgeous previous mixed boxes on our Instagram feed, @rhubarbfoodcoop.